Terms & Conditions

Delivery

Charges and options

Standard UK delivery is free on all orders over £75.  We charge £4.95 for standard UK delivery on orders under £75. Next day delivery orders must be received Monday - Thursday before 2pm.

If you require delivery outwith the UK please contact us with details of which items you wish to order and the delivery address so we can then advise you of the delivery cost.

In the unlikely event that we are out of stock, we will contact you within 24 hours.  Once we deem payment cleared, the order will be despatched in accordance with the delivery service selected.

Delivery Options                                                                                        Price                Service

Order Over £75                                                                                               FREE

UK - Royal Mail Standard (FREE on all orders over £75)                        £4.95                Royal Mail 2nd Class

UK - Royal Mail Next Day                                                                             £9.95                 Royal Mail Special Delivery

OUTWITH THE UK                                                                                   Contact Us  for Delivery Charges

 

 

Help & Assistance

We are passionate about our business, and committed to making your visit enjoyable.

If you have any questions or if you are experiencing any problems with placing an order then please contact our customer services team.

 

Terms & Conditions

Welcome to Ivebeengoodgifts.co.uk website terms and conditions for use.  These terms and conditions apply to the use of this website and by accessing this website and/or placing an order to be bound by the terms and conditions set out below.  If you do not agree to be bound by these terms and conditions you may not use or access this website.

Use of Website

Access you are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these conditions.

Registration

You warrant that:

The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You are aged 18 or over, and are not under any disability which would impair judgement or use of the website or products; and

You will notify us immediately of any changes to the Personal Information by contacting our customer services team.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and /or

Change the conditions from time to time, and your continued use of the website (or any part thereof) following such changes shall be deemed to be your acceptance of such change.  It is your responsibility to check regularly to determine whether the Conditions have been changed.  If you do not agree to any change to the Conditions then you must immediately stop using the website.

Third Party Links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion.  You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available for such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Privacy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).  We will keep it on a secure server and we will fully comply with  all applicable UK Date Protection and consumer legislation from time to time in place.

When you shop on his website, we will ask you to input and will collect Personal Information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.  We may also collection information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your visit, and any search terms that you entered on our website ("User Information").  We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the Data Commissioner's Office.  We use your information only for the following purposes:

Processing your orders;

For statistical or survey purposes to improve this website and its services to you

To serve website content;

To administer this website;

If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of your rights under the privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from Ivebeengoodgifts by email about products, promotions or special offers which we feel may be of interest to you.  In the event you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process.  You may unsubscribe from our contact list at any time by replying to a promotional email with the word "unsubscribe" in the subject line, by contacting us on the contact page.

We will not release your Personal Information to any company outside Ivebeengoodgifts for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled to do so.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this website for shopping purposes, only for browsing and reasearch.

Please check back frequently to see an updates or changes to our privacy policy.

Purchase of products

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Contract Creation and electronic contracting

The technical steps required to create the contract between you and use are as follows:

You place the order for your products on the website by pressing the confirm order button at the end of the checkout process.  You will be guided through the process of placing an order by a series of simple instructions on the website.

We will send to you an order acknowledgement email detailing the products you have ordered.  This is not an order confirmation or order acceptance from  Ivebeengoodgifts.co.uk.

As our product is shipped from our warehouse we will send you a despatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.

Our inability to obtain authorisation for your payment.

The identification of a pricing or product description error.

You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English.

The details of your specific contract will not be filed by ivebeengoodgifts.co.uk. If you do require information regarding orders you have placed with ivebeengoodgifts.co.uk please contacts our Customer Services Team.

Contract cancellation under the Distance Selling Regulations

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the products.

If you wish to excercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the  products, and that you have taken reasonable care of the Products and not used them.  Please follow the procedure set out in our returns procedure.

Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described:

Personalised goods

Please see our Refund policy for further details.

Description of products

Each product purchase is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system.  Although we aim to keep the website as up tp date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.  We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Gift Vouchers and promotional discounts

1. Ivebeengoodgifts gift vouchers can be used to purchase goods online at ivebeengoodgifts.co.uk.

2. Gift vouchers may not be exchanged for cash.

3. If the goods purchased online total less than the value of the gift voucher, any balance will be left in credit for you with ivebeengoodgifts.co.uk, and will be redeemed against subsequent orders.

4. Gift vouchers may not be used to purchase ivebeengoodgifts gift vouchers.

5. When redeeming gift vouchers you will be required to give the serial number of the voucher.

6.  If you have to return goods you have purchased using gift voucher/s, then in most instances we will credit your online shopping account against further purchases.  This does not affect your statutory rights.

Promotional discounts

Coupons, discounts and promotional discount codes offered by Ivebeengoodgifts.co.uk are valid only for use as part of a purchase made via ivebeengoodgifts.co.uk, unless otherwise stated.  Such promotional discounts are not valid for use as part of a purchase on telephone orders.

General

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us our our licensers.  You are permitted to use this material only as expressly authorised by us or our licensers.

You acknowledge and agree that the material and content contained with the Website is made available for your personal non-commercial use only and that you may(if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose.  Any other use of the material and content of the Website is strictly prohibited.  You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The website may be used only for lawful purpose and in a lawful manner.  You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.  The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to,implied in relation to the Website or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy reliability of the website.  we will not be liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.  This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

any loss of goodwill or reputation; or

any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under he Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence of that of our servants, agents or employees.

Severance

In any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be deliverable from the Conditions and sha not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall construed as a waiver of any proceedings or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These conditions govern our relationship with you.  Any changes to these Conditions must be in writing and signed by both parties.  In this way, we can avoid any problems surrounding what Ivebeengoodgifts and you are expected to do.  You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly made a term of these Conditions and you shall have no remedy in respect of any representation.  Your statutory Rights are not affected by these terms and conditions.  Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether ir not such has become a term of the Conditions.

Order and Returns Information

Change or cancel an order

We're sorry that in most circumstances it's not possible to make changes to your order once you have placed it.

If you'd like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely please contact our Customer Services Team.

If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.

Missing, incomplete or damaged orders

If your order hasn't arrived, or arrives incomplete, first of all please view your order online.  If your order has been despatched but hasn't arrived within the expected time period, please e-mail our Customer Services Team.

If your order arrives and the goods ar damaged, please contact our Customer Service Team.

Returns procedure

We returning items please include: order number, your name and address , the reason for the return and whether you would like a refund or a replacement.

Refund Policy

We want you to be happy with your purchase.  If you're not, just return the products to us, following the instructions above, and we'll exchange or refund it.  Please see below for products excluded from this policy.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request on in writing within 7 working days of receipt.  This includes any delivery charge, but  excludes the products listed as exceptions below.

Condition of returns

It's important that returned items are in the best possible condition, so please take reasonable care of them.

Delivery charges

We'll refund any delivery charges you've paid, provided you return the full order.

Products we're unable to cancel, refund or exchange

Unless faulty or not as described, we cannot refund or offer an exchange on:

personalised goods

We're unable to accept order cancellations for these products. This does not affect your statutory rights.